Undercover Bed & Spas

The hot tub started leaking they came out. The service man was over an hour late. He could not find the leak and said if it kept leaking to call. It was still leaking when he left because he didn't do anything. I asked to get another appointment. No one called to set it up so I called approximately 4 days later. The same service man showed up couldn't fix it said they would have to bring it in they'd set-up an appointment. Two weeks later they finally called. Set-up the appointment. They missed it. I called a few days later was told I was on the schedule for the next day. I confirmed I would be there. They didn't show up again. Said I didn't call back and confirm on the day they were suppose to come. Called was told tough luck. Asked why they couldn't come out that afternoon not gonna happen was the answer. Asked why same answer. Asked why they hung up the phone. I have been without the hot tub for over a month. This is terrible service.

I've had consistent great service on numerous purchases over the past 20 yrs. They stand behind and service what they sell. For a local store their price has always been the same or better than anywhere else.

Very knowledgeable staff. No pressure to buy. Hot Springs Spas is good brand and the staff knows the product. Staff also visited our home to check out where the spa will be and how it will fit into our yard. Very pleased with delivery and installation. All is going well. We enjoy our spa very much!